It’s natural to worry about your vehicle when you’re entrusting it to a shipping company. For most people, their car is among their most valuable – and most necessary – belongings! It’s understandable, then, that shipping insurance questions are among the ones we hear from customers most often. Let us ease your mind with information about our insurance requirements and shipping procedures.

Yes, Your Vehicle Is Insured During Shipment

To the question, “is my vehicle insured?” we can answer unequivocally, yes. PreOwned Auto Logistics insures every vehicle we ship. This legally-required shipping insurance helps us give our customers the peace of mind they deserve when they transport their prized possession. You’re welcome to verify our insurance policy with us or with the Department of Transportation at www.safersys.org.

We also have procedures in place that protect your vehicle every step of the way. We are happy to give you additional information about our policy – for instance, the limit, type of damage covered, or additional coverage options. Just ask one of our customer service representatives.

We Strongly Recommend Against Leaving Belongings In Your Car  

Another question we hear from customers is this: Can I leave belongings in my car or trunk? At PreOwned, we strongly recommend against this. Because our shipping insurance covers only the vehicle, we cannot insure against damage your belongings receive if they shift or rattle around during shipment. Even though your vehicle is not being driven, it can and does experience forces from the movement of the car carrier.

We encourage customers to remove any loose items from their car before transport. This includes loose change, phone chargers, or anything else that could go flying or get picked up in the rare case of a break-in theft.

Other Precautions You Can Take For Peace of Mind

We encourage our customers to take additional precautions if they are not completely satisfied with the level of insurance that we offer. You should certainly check with your personal insurer, and let them know you intend to ship your vehicle. Your individual coverage may or may not insure your vehicle while it is in transit. Your personal insurance company can give you more information about how they handle vehicles that are being shipped.

At PreOwned, we inspect your vehicle and make a note of any preexisting damage before we ship it. We encourage you to go through this inspection with us, and take pictures of your vehicle to get a good record of its condition. Once the vehicle is shipped, you’ll want to look over it again to make sure there isn’t damage that wasn’t there previously. Our customer service representative will go over this entire procedure with you so you’ll know what to expect.

In The Rare Event That Your Vehicle Is Damaged, There Are Steps You Can Take

While damage to any vehicle we ship is rare, we understand that accidents can happen. That’s why we have a system in place to either repair or replace a damaged vehicle, so long as a customer files a damage claim.

We hope we’ve completely answered your questions. If you’d like more information, please let us know! We’re always happy to help.