You have questions about vehicle transport…we have answers
Frequently Asked Questions
We realize that you may have questions or concerns regarding your vehicle and vehicle transport. We have provided a list of various questions from past clients, along with answers that will reassure your vehicles safety.
Really, there are limitations to both.
A Carrier is good because they have their own trucks and can really control shipments. Unfortunately, they lack flexibility if a shipment is off their standard route or they book more work than they can handle. Brokers have more shipment options, but are highly dependent on the carriers they hire.
We offer the best of both worlds.
We combine the force of an experienced crew and fleet, to our state-of-the-art carrier network and dispatching system. This powerful multilateral approach provides us with more than enough resources to handle any shipment reliably, safely, and quickly.
Our origins as a Carrier has taught us the high standards required of a successful operation. From safety compliance to strict insurance policies, our knowledge extends far past that of the standard broker. Because of this, we hold our carriers to the same criteria. Feel free to view our Carrier sign-up page and see the terms and conditions we require of our associates.
Yes! We can haul it all.
Yes. Our cargo insurance fully covers your vehicle during shipping. Personal items are not covered and should not be left in your vehicle during transport.
Yes! For the convenience of our customers we offer door-to-door transport, however, in most cases terminal services the best option. Please see below.
Due to variables such as restrictive residential roadways, scheduling logistics, and customer convenience, we utilize terminals. Terminals are secure sites that accommodate the access requirements of our carriers and professionally assist with our customer pick-ups/deliveries. Generally, transports that utilize terminals are the most affordable option, and can offer additional convenience.
To prepare your vehicle for shipment, please insure the following steps have been taken:
– Remove your Fast/Sun Pass or place it in foil shielding bag/aluminum foil (we are not responsible for tolls resulting from readings during transport).
– Make sure fuel-tanks contain a quarter of a tank or less.
– The vehicle has been cleaned allowing for a proper inspection report.
– All personal items have been removed.
We accept cash, check, credit card, and PayPal. Most transports require an partial payment upon booking. This partial payment is fully refundable until the transport has been assigned to a truck. The full balance is due by the time of delivery.
To insure a safe transport, we thoroughly inspect every vehicle prior to loading. Upon delivery, we cross-reference this inspection, making sure the vehicle is in the same condition is was before transport. This condition report requires a customer signature at the time of pick-up and delivery. In some situations, it is possible to arrange a representative to sign for the customer.
Aside from on and off the carrier, your vehicle is NEVER DRIVEN.
If your vehicle does not run, please make sure you specify this before booking, and additional equipment can be used.
We strongly recommend against this. Our cargo insurance only covers the vehicle. Further, while your vehicle is not being driven, it does experience forces from the car-carrier’s driving-motion. Our insurance does not cover damage resulting from personal items mobilizing during transport.
Loading a car-carrier is a science. And as good as our scientists (drivers) are, large vehicles won’t fit nicely into the equation. Oversized vehicles take more than one spot on the truck, limiting our normal capacity. Additionally, Department of Transportation requirements give limits the maximum weight of our carriers. Oversize vehicles eat into our total weight budget. Our oversize fee compensates for these needs. During booking, we can discuss whether or not your vehicle necessitates an oversize fee.
For the past several years, oil markets have been quite dynamic. This fluctuation in the cost of diesel fuel heavily impacts the operation costs of transportation. While we have absorbed a good deal of these costs, there are certain fuel prices that will require us to implement a surcharge.
While we make every effort to insure the safest possible transport, accidents occasionally occur. If something does happen, we ask our customers to follow these steps:
– Document damage on the Vehicle Condition Report with the driver
– Send us pictures of the damage
– Fill out a Damage Claim form
– Contact PreOwned Auto Logistics within 24 hours
Completing these steps will allow us to process your claim quickly and easily. Claims may not be processed unless these conditions are met.