Finding a reliable auto shipping company can be difficult with so many options out there. With an overwhelming amount of search results when you consult Google, there are a few things that you can do to find a reliable car transport company.
Traits of a Reliable Car Transporter
To know that you’ve found the right car transporter, make sure that they have the following traits.
Most people who are transporting their car, especially for the first time, have tons of questions. Talking to an expert is the only way to have all of your concerns addressed. The first step in finding the right person for the job is determining who can answer your questions with the most detail and provide you with a caring attitude.
Customer service reps should offer advice and answer questions quickly and easily without making you jump through hoops. If they don’t know an answer to one of your questions, they should be able to find someone who can without the need to call you back days later.
They Don’t Oversell
Any car transporter should be able to provide you with enough information, quality customer service, and a competitive quote that allows you to make an informed decision without trying to oversell you. It’s important to begin looking for a car shipping company at a minimum of three weeks before your ideal ship date because the process can take longer considering the steps you take.
When you talk to car shipping companies, you should never feel pressured to make a decision on the spot. A hard sell could be a bad sign. Underselling, on the other hand, could also be a red flag. Underselling may mean that your customer service representative doesn’t know enough about the service options available to give you any detailed responses to your questions. Pay attention to the way they address concerns and make sure to get a quote at the end of your initial conversation.
Offer Multiple Service
To meet the needs of customers, reliable car transporters need to be able to offer several options for different needs and budgets. Whether you have the average car or a luxury vehicle, your auto transporter should be able to offer options to get your car from location A to location B without problems.
Offer Instant Quotes
Auto transporters should be able to offer you quotes as soon as you give them the details of your requirements, including the type of car you’re shipping, whether you want enclosed or open shipping, and your ideal ship date. Giving you a quote proves trustworthiness and their ability to serve their customers.
Be wary of companies that provide you a quote with minimal information as quotes are subject to change once they get the correct information from you. The least expensive companies, and often the lowest quality companies, may give you a low quote only to charge more later on.
Provide Online Reviews
Businesses have the option of hiding their online reviews. Any car transporter that doesn’t hide their reviews wants to prove to their customers that they are reliable. All companies are subject to bad reviews from customers, and it’s important to read both the good and bad in order to make the right, informed decision.
Take a look at websites like Facebook and Google, along with the company website to find the most helpful reviews. If a company is willing to put their reviews directly on their website, you can be sure that they’re going to be honest with you throughout the entire shipping process.
Contact us today for a free auto shipping quote!