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Customer Deliveries for Dealerships (Podcast)

July 19, 2021

Colby Harlow from Preowned Auto Logistics sits down with John Maher to talk about car shipping services for dealerships. He explains the process and looks at the benefits dealerships gain when they work with a professional car shipping company.

John Maher: Hi, I’m John Maher and I’m here today with Colby Harlow, Account Manager at Preowned Auto Logistics. A car shipping, and auto transport and logistics company in Massachusetts. Today our topic is customer deliveries for dealerships. Welcome, Colby.

Colby Harlow: Hey, thank you, John, for having me on. I appreciate you welcoming me here.

Dealership Inventory Shortage Increases Shipping Demand

John: Sure. So Colby, today we’re talking a little bit about dealerships. And one of the things that I wanted to ask about is… there’s been this inventory shortage recently. And a lot more dealerships end up selling their cars, maybe long distance and they’re not used to that. Can you talk a little bit about this sort of inventory shortage?

Colby: Yeah, of course. As everyone knows, this pandemic has been tough on everyone. And a little known side effect has been the chip shortage, which has led to production of new cars being halted all over the world. All these car dealerships in the US, they’re having a lot of trouble getting inventory, which means what they have on their lot is a lot more limited. And so people who are looking for a specific model or color interior are having trouble finding that at their local dealerships.

So with technology, these days, people can find what they’re looking for across the country with a click of a button. And that has led to dealerships sending cars all over the country now, which is relatively new to the business and something they aren’t too familiar with. So there’s a greater need for shipping right now to customers than there’s ever been before.

Dealerships Need to Serve Customers in Other Areas

John: Right, because dealerships are really focused on trying to move as many cars as they can. It’s not so much that they need to increase the price of the car and get a little bit more profit off of an individual car. That they want to sell more and more cars in a month, the more that they can sell the better. So if they don’t have that inventory on their own lot then they have to start looking at other branches of their dealership, or even other dealerships where they can get those cars from. Is that right?

Colby: Yeah, exactly. Their whole goal is to turn over a certain amount of cars a month. And whether that’s selling, again, to someone who walks in and they can find the car right there, or if that’s selling a car, someone five states away, that is an internet lead. It doesn’t matter to them. It’s all about hitting their goals. They all have a certain amount of cars they’re supposed to push out a month.

And again, now this has been a huge help in them hitting those numbers, but it’s just something that is a little bit newer to them. And even new to the consumer. A lot of the time, the person purchasing a vehicle online has never done that before. So it’s kind of a new experience for everyone involved, and again, this is somewhere where we try to come and be a resource for everyone.

Setting Up Deliveries From Dealerships to Customers

John: So do you ever actually get called on by the dealership to contact one of their customers, one of the consumers and talk to them about their car shipment, maybe give them a little bit more information about what they can expect, that kind of thing?

Colby: Yeah, almost every time I ship a car directly to a customer, I ask the dealership to allow me to contact the customer directly as we’re going through the process of setting it up. It’s just something that I’ve found has been very useful for, again, everyone involved. Because when someone’s new to shipping, purchasing a vehicle, not having seen it and having it transported, usually they’re pretty sketched out by the process. And that leads to them bothering the dealership, asking them for updates constantly.

I find when I step in and call them right away, explain to them the process of shipping a vehicle, and give them my direct contact information — Anytime they need anything I make sure to get a response to them. It seems to be very helpful in easing their mind and freeing up time for the dealership. Because that way instead of fielding calls, all they can go find the next internet lead or they can sell to the person who just walked in their door.

Helping Dealerships With Shipping Logistics

John: Yeah, so you’re able to really free up the dealership in terms of all those questions that a customer might have for the dealer about, “where’s my car and how long is it going to take to get here?” And that kind of thing. And they might have some undue expectations that they’re going to be able to get a car at a specific date and a time. And it doesn’t always work that way in your industry, where you’re able to give them that information way ahead of time, right?

Colby: Yeah. So again, what I try to do is let my dealerships do what they do best and sell cars, and I do what I do best and educate the consumer on what the logistics of transporting a car is. And sometimes when the dealership is trying to sell a car they set maybe a little bit unrealistic expectations on how fast the processes of transporting a vehicle, and maybe make it sound like, “hey, you buy this car today, it’s going to get picked up tomorrow.”

So that’s why I find when I can step in early on in the process and speak to the consumer, and really set the expectation for how this process truly works, it makes everyone’s life easier because they understand, “there isn’t a truck waiting right around the corner to pick up my vehicle the second I decide to buy it.” And that there is a process to it.

And once that process is learned by them, they’re much more comfortable, that frees up time. Instead of the dealership answering 10 calls from this consumer asking, “where’s my car? Where’s my car? When is it getting picked up?” They have an understanding of, okay, there’s a little bit of time. And if they have any questions they’re always welcome to contact me.

How Car Shipping Companies Benefit Dealerships

John: So you mentioned before that this is kind of new for everybody, both for consumers and for dealerships that are dealing with this type of inventory shortage. Which is then causing the dealerships to be doing more and more of these out of state sales that maybe they really weren’t doing before, they were really only dealing with people in their local area.

What is it that you guys bring to the table in terms of the resources that you have, and the experience that you have that maybe the dealership isn’t used to having to deal with because of this new way that things are happening?

Colby: Yeah. I think… because here we handle a lot of what we call B2C deals, where we occasionally would help out dealerships all across the country do this on the more rare occasions that they did. But what we’re finding is now the dealerships that used to do two of these a month are doing 10, 15, 20.

And so that experience of having dealt with this in the past, that’s when we’re able to, again, step in, educate the consumer. And we have these lanes already built that we can move these cars the safest, the fastest, and for the most competitive price around. That’s where we really thrive. And I honestly think that’s the most resourceful aspect of what we are to a dealership, where we can step in and truly free up a lot of time on their end and educate their consumers.

Saving Time and Money for Car Dealerships

John: Right. And like you said before, letting the dealership do what they do best, which is selling cars and not having to be on the phone trying to arrange car shipping for, like you said, more and more cars every month.

Colby: Exactly. If you put me in a car dealership I wouldn’t know how to sell a car or what to do there. When you let me step in and sell the logistics end for you, you get to really, again, free up time, set the correct expectations. And again, makes everyone has a peace of mind. And that’s, again, if you can spend your time selling a car as a car salesman or explaining to someone how logistics work when you don’t know, what would you rather do? And one’s going to put money in your pocket, the other is just going to be a little bit of a pain in the butt.

Dealerships: Contact Us for Help Shipping Cars

John: All right. Well, that’s really great information, Colby. Thanks again for speaking with me today.

Colby: Thank you for having me and have a great rest of your day.

John: Thanks. And for more information or to request a quote for your auto shipping needs visit the website at preownedautologistics.com or call 877-542-1955.

https://www.preownedautologistics.com/wp-content/uploads/2022/10/Customer-Deliveries-for-Dealerships.jpg 400 800 madhvi https://www.preownedautologistics.com/wp-content/uploads/2025/07/25th-logo-1-300x164-1.png madhvi2021-07-19 08:00:212021-07-19 08:00:21Customer Deliveries for Dealerships (Podcast)

Cheap Car Shipping: Ways to Save Money (Podcast)

July 12, 2021

Mike Scenna, Sales Manager from Preowned Auto Logistics talks with John Maher about why the cheapest option isn’t always the best when shipping a vehicle. He explains the hidden costs and logistical issues of most cheap shipping deals, and he gives listeners tips on how to balance quality and cost in auto shipping.

John Maher: Hi, I’m John Maher. I’m here today with Mike Scenna, Sales Manager at Preowned Auto Logistics, a car shipping and auto transport and logistics company in Massachusetts. And today our topic is cheap car shipping, ways to save money. Welcome, Mike.

Mike Scenna: Hey John, thanks for having me.

Why the Cheapest Shipping Price Isn’t Always the Best

John: Sure. I probably know how you’re going to answer this, Mike, but you know, is cheap car shipping always the best type of car shipping?

Mike: Yeah, great question. Obviously, that’s something we come across a lot in this industry here is people want to ship their car the cheapest way possible. And the way I always explain it to people is that there’s so many factors that ultimately go into the cost of shipping a car that choosing the company that’s the cheapest might not necessarily be the best option for a lot of reasons, but it might not ultimately be the cheapest option either.

So if you choose a car shipping company because you want to save some money and it’s a little bit cheaper than another option, it could cost money in other areas. So say the vehicle takes longer to get where it needed to go because you wanted to save a little money and use a cheaper option, then you might add up costs on the other end, so your rental car. Or maybe there was some time off of work involved, and now you need to be more available waiting for this shipment. So you need to really think about the entire process as a whole, and not just necessarily that dollar amount you’re spending on that specific shipment.

Benefits of Choosing an Experienced Car Shipping Company

John: Right. Is it just a matter of you get what you pay for like you do with some product that you’re buying or something like that, or is there really more that goes into it?

Mike: Yeah, so just like anything… I like that, you get what you pay for, right? That the cost of something is relative to what you get. So if you spend less money, you’re probably going to get a less qualified driver. Again, transit time might be a little bit more. It might not be the overall most effective shipping. Where you’re paying more money, you’re more likely to get a more qualified driver, more experienced company that’s able to get the job done a little quicker, the resources that might add to that company’s costs, and other elements that add up in order to provide better tracking and understanding of just how to move the vehicle in a safe and in reasonable amount of time.

Balancing Cost and Quality When Shipping Cars

John: Right. Say you do want to have good car shipping, you want your vehicle to get there safely, but you do want to try to kind of do it as inexpensively as possible. What are some ways that people could do it or options that they could choose that might be able to save them a few dollars?

Mike: Yeah, that’s a great question. I’m glad you asked that. So shipping a car for someone is something that people don’t usually have to do too many times, so you don’t have a ton of experience doing it. And as I mentioned earlier, it’s not always just the cost of shipping the car itself that you need to look at. So here, we understand the importance of saving money. We know that usually if you’re shipping your car, you have a lot of expenses going on.

You’re moving somewhere else in the country, whether short-term or permanently. So we really try to help guide people through the steps of how to save money overall throughout this process. So how to properly plan when to give up your car at its origin in order to figure out when you’re going to get to that destination so you can look into the cost of rentals, the other costs that go into the trip. So really we just overall help people organize efficiently to save money. You’d be surprised with an inefficient move, how quickly costs outside of that actual shipping cost add up. So yeah, again, it’s just really helping people save money in this overall process.

The Most Efficient Approach to Shipping Cars

John: So you work with your clients to make sure that you’re doing things in the most efficient way possible. You’re looking at outside costs that might be involved in it. Like you said, if somebody doesn’t get their car right away, what are going to be the costs of a rental car for the few days that they don’t have their car yet or things like that.

So you’re helping to sort of work with the client and say, “Hey, this is going to be your overall cost for this move,” and then figure it out if there’s ways that you can get that efficiency up.

Mike: Right. Yeah, we really built up a reputation for ourselves when it comes to customer service. Keeping in mind that cost is important, we realized that it’s not so much shipping the car itself where the majority of the costs come in, it’s all of these other elements outside of that. So if it costs a little bit more to move the car in an effective way, you could ultimately be saving more money on some of those efficiencies to bring your overall cost of this entire process down.

How to Save Money When Shipping a Car

John: Right. What about some of the actual options that people can choose? I know that you mentioned maybe if you’re willing to wait a little bit longer for your car and not get it right away, or maybe not waiting till the last minute. Obviously, there’s things like an open car carrier versus a closed car carrier is going to save you money. What are some of those options that people can choose that are going to save them the most money?

Mike: Sure. So, as I said, we’re going to talk to people and we’re going to dive into what their move looks like, what their situation looks like. And I’ve said a lot that we’re helping people become efficient to save money in other areas. Sometimes the answer is I’m moving and I have another car. I don’t need this car. I can get it whenever, timing is not a problem here.

If that’s the case, that’s great. We’re going to drive down the cost of that shipment as much as we can. We have time to be patient and wait for a spot on a truck to come up when it’s kind of that perfect trip where someone needs that car to fill that last spot and we’re able to save some money there. So when people are flexible on time, we can accommodate and go way down on the price.

And sometimes that’s not the case. Sometimes, people aren’t flexible on time. They need the car right away and it’s going to cost them a lot of money if they don’t get it. We have options for that. You can pay a little bit more, but we’re able to use the resources we have here with that money to really expedite the process and get it to the place that it needs to be as quickly as possible.

If it’s an expensive car and we’re worried about the smallest road debris or weather that could cause an issue that could be very expensive for repair, as you mentioned, we have enclosed shipments. The car is completely covered, the whole shipment, and the likelihood of any kind of damage is much lower than on an open ship. So lots of options to really accommodate. And it all comes down to, like we were talking about, really digging into what the individual needs and figuring out what their best option is.

Contact Us for an Auto Shipping Quote

John: All right. Well, that’s really great information, Mike. Thanks again for speaking with me today.

Mike: Of course. Thanks, John.

John: And for more information or to request a quote for your auto shipping needs, visit the website at preownedautologistics.com or call 877-542-1955.

https://www.preownedautologistics.com/wp-content/uploads/2022/10/Cheap-Car-Shipping-Ways-to-Save-Money.jpg 400 800 madhvi https://www.preownedautologistics.com/wp-content/uploads/2025/07/25th-logo-1-300x164-1.png madhvi2021-07-12 08:00:172021-07-12 08:00:17Cheap Car Shipping: Ways to Save Money (Podcast)

Car Shipping for College Move-Ins (Podcast)

July 5, 2021

Mike Scenna from Preowned Auto Logistics sits down with John Maher to talk about shipping vehicles for college move-ins. He explains the process of shipping vehicles to college campuses. He talks about the advantages of shipping over driving to campus, and he provides tips on when to book shipping.

John Maher: Hey, I’m John Maher, and I’m here today with Mike Scenna, sales manager at Preowned Auto Logistics, a car shipping and auto transport and logistics company in Massachusetts. Today, our topic is car shipping for college move-ins. Welcome, Mike.

Mike Scenna: Hey, John. Thanks for having me.

When Should College Students Book Car Shipping?

John: Sure. So Mike, the end of the summer is a time for college students to start moving into school, and some college students might have their own car if they’re lucky, and how far in advance should they be booking that auto shipping?

Mike: Yeah, sure. So fortunately for something like school, you really have a well-known timeline. You know exactly when you’re going back to school and it’s the same each year, so that gives you plenty of time to reach out. It’s really never too early to reach out. I have parents call me for student car shipping. Sometimes they set both of them up so that we’re talking over a year out, they’ll call me in the spring and say, “We’re going to ship the car home in August, and back again next spring.”

So they’ll set both shipments up well in advance. So it’s never too early to book shipping, but I always tell people, “Give yourself at least six weeks. You don’t want to do it too last minute. And it helps to have your move on the books well ahead of time to make sure that everything goes the way that you’re hoping for it to go.”

Book Shipping Before the Busy Season in August

John: Right. So most kids are probably moving into college at the end of August, say, something like that. So maybe you even want to think about, yeah, by around July 4th weekend or so you should definitely be calling a car shipping company.

Mike: Yep. And car shipping, depending on where you’re going, can get busy that time of year. The end of August going into September, you have college students moving, it’s a common time for corporate relocation. People when they move between jobs tend to do it in between the school year. So over the summer, towards the end of the summer. And then you have seasonal residents going from north to south, so it can get very busy. And if you can reach out ahead of time, it helps quite a bit.

Why Should College Students Ship Their Vehicles to Campus Instead of Driving?

John: So whenever I think of college kids moving into college, I’m always picturing, and maybe it’s just because it’s what you see in the movies, you see a car full of suitcases, and maybe even a chair strapped to the roof or something like that. What are some of the reasons why a college student might want to have their car shipped instead of just packing it full of all of their stuff and driving to their school?

Mike: Yeah. Yeah. That’s funny. Good point, like you said, when you watch the movies, you kind of see that packed up car and maybe a parent dropping them off at school, but yeah, the reality that you don’t see is that option for car shipping. It doesn’t really come up that much. And there are a lot of great reasons to do the shipping instead of driving.

The biggest one is really safety, and most of the college moves we do, we’re talking more to the parents of the students rather than the students themselves. It might seem really fun and exciting to a younger person to hop in their car and drive it across the country, maybe with a few friends to school, but it can be dangerous.

You’re driving hundreds, maybe thousands of miles. You’re going places that you’re extremely unfamiliar with combined with being an inexperienced driver. It might not be the safest option. It’s a little bit easier to get on a plane. You hop on the plane, you get in your seat, you land at the airport where you’re going, and you hop out and get a ride to school. And it’s just one of those things that you might be young and ambitious and feel like jumping in the car and doing it, but you’re going to be hit with a lot of elements that you weren’t expecting when driving long distances like that.

Risks and Logistics of Long-Distance Drives

John: When I was younger, I did an internship for college and I drove somewhere that took really two or three days to drive there. And one of the issues that I encountered that I didn’t really think about before that was, what do I do with all of the stuff in my car when I’m stopping overnight at a hotel or a motel or something like that? Some of the places that I stayed at, maybe they weren’t the worst places, but I was on the cheap and it wasn’t at some fancy place, and I didn’t want to just have my car full of everything that I owned sitting out there in the parking lot where it could get broken into and stolen or whatever.

So I ended up, at least one of the nights, moving most of the stuff or the expensive stuff out of the car and moving it into the hotel room, and then packing it back from the hotel room into the car the next day. So I don’t know, do you find that too, that people maybe don’t think about some things like that if they’re doing a multi-day move and they’re packing their car full of stuff? You can’t just leave your car out on the street full of all your belongings.

Mike: Right. No, excellent point. And we go through that all the time with people. I had a similar experience as you, younger and moving across the country. I remember one of the things I had in my car was my acoustic guitar.

John: Right.

Mike: And I didn’t realize until I stopped, I’m like, “Well, that doesn’t look good.” You could see through the window. That kind of raises a flag and says, “There might be valuable items in this car.” So honestly, whether driving or shipping, we’re always advising people against too many items in the car. And the reason you just said, it draws unwanted attention to the vehicle. It’s unfortunate that things happen and break-ins happen and things can be stolen, so if you can avoid bringing any extra attention that could cause that to yourself, that’s good to do.

So yeah, you really want to be careful. And then if you’re bringing that kind of attention to your vehicle, that could be bringing potential harm to you personally as well if someone is attempting to take something from the car and you catch that and you confront them, that might not go over so well. So it’s just a situation that you ultimately want to avoid if you can.

Arranging Car Delivery on College Campuses

John: What are some of the considerations that people should think about when they are doing a car shipping to college, but they need to receive that car? Is the truck able to drive right onto the campus and deliver that car to them, or do they need to arrange for picking it up somewhere else, and how do they get there? What are some of those sort of logistical considerations?

Mike: Sure. Same kind of logistics that really go into all car shipping, and all good points. You really want to think about the space on the pickup end and destination end. These are big trucks. They run at 84 feet long, 13-and-a-half feet tall, so they need a lot of space getting in and out of places. And here, we’re more than happy to help. We’ve gotten on the phone with the colleges and asked about the best places for the cars to be unloaded.

We ask about things, places the car can be unloaded and people that can receive the keys, they can hold the car for the student. So it’s just a lot of questions. Every college is different, and most to all of them are very willing to help and do anything they can to accommodate their students and make sure that these things go as smoothly as possible.

John: Right. So a college might have a specific parking lot that they tell you to go to, and then they say, “Yeah, you can drop off the car there and you can give the keys to the attendant at the booth,” or something like that. And then the student can pick it up from them with their student ID or something along those lines.

Mike: Yep. Any of the ones that deal with a higher percentage of out-of-state students, there’s usually someone or some department you can get in touch with that is familiar with the process and has a good plan and way of delivering the car.

Contact Preowned Auto Logistics to Ship a Car to College

John: All right. Well, that’s really great information, Mike. Thanks again for speaking with me today.

Mike: Yeah. Of course. Thanks, John.

John: And for more information or to request a quote for your auto shipping needs, visit their website at PreownedAutoLogistics.com or call (877) 542-1955.

https://www.preownedautologistics.com/wp-content/uploads/2022/10/Car-Shipping-for-College-Move-Ins.jpg 400 800 madhvi https://www.preownedautologistics.com/wp-content/uploads/2025/07/25th-logo-1-300x164-1.png madhvi2021-07-05 08:00:062021-07-05 08:00:06Car Shipping for College Move-Ins (Podcast)

Auto Brokering Yourself Vs. Using an Auto Brokering Advisor (Podcast)

June 28, 2021

Jake Klouse from Preowned Auto Logistics talks with John Maher about the benefits of working with a professional auto shipping broker compared to setting up shipping on your own. He explains how the professional broker’s connections and experience save time for dealerships, and he talks about how professional brokers streamline the damage claims process.

John Maher: Hi, I’m John Maher and I’m here today with Jake Klose, logistics advisor at Preowned Auto Logistics, a car shipping and auto transport and logistics company in Massachusetts. And our topic today is auto brokering yourself versus using an auto brokering advisor. Welcome Jake.

Jake Klose: Hey John, thank you for having me.

Benefits of Using a Professional Auto Shipping Broker

John: Sure. Jake, in your day-to-day work, you work a lot with dealerships and auto groups and one of the things that comes up as you’ve told me before is that a lot of the people that you talk to are handling auto shipping and brokering by themselves. But you feel like you can really bring a lot to their company and help them in a lot of different ways over just them dealing with all of that stuff themselves. What are some of the benefits that they might see by using a professional auto brokering advisor like Preowned Auto Logistics?

Jake: Yeah. Like you said I’m reaching out to dealer groups and dealerships throughout the day. And I would say some benefits opposed to yourself dispatching it as opposed to a logistics advisor would be the resources available to us. We have an untapped network. We’ve been in the industry for 20 plus years. That really gives us the advantage in the industry. We can definitely save time and money.

As you know, there’s a bunch of headaches that go along with shipping, whether it’s following up with drivers, making sure things are on time, making sure they’re picked up, making sure the customers are happy. And that can take a lot of time out of the dealership of what they’re good at, which is selling cars. And then unfortunately the inevitable, which is damage claims. In this industry, stuff’s going to happen, whether it’s weather, human error, traffic and damage claims can be a consuming part of your day. That’s where we separate ourselves as opposed to brokering yourself.

Resources of Professional Auto Shipping Brokers

John: Okay. Let’s talk about each one of those things in a little bit more depth. Let’s talk about the resources that you guys bring to the table and that maybe you have available to you that the average person at a dealership or auto group has.

Jake: Yeah. We’ve been in the business for 20 plus years. We have a mix of our own trucks, as well as a network that we built over the past 20 years that we deal with. Usually 90% of the time when I do get a car to get moved, we barely get it on central just because of the network we have.

We have a Rolodex of carriers that we’ve been working with so posting, we know our guys, we know which guys are in which lane and when they’re moving and how many cars are on their trucks. We just move a lot quicker. And just having that relationship, knowing that it’s just not a random guy just picking up your vehicle, it makes it a lot easier and it makes you feel better about it as well.

Connections of Professional Auto Shipping Brokers

John: Right. You know that, oh, okay, this driver is in your area and they have a couple of extra spaces on their trucks. They’re able to be there quickly, that kind of thing that the average person at a dealership might not understand or have that available to them, that information?

Jake: Yeah. And sometimes I even like to tell my dealers a story, in certain situations come the end of the month or the end of the week, they need a car on their lot ASAP, or they need to get a car to a customer ASAP. Since we do have those resources and we have those relationships with carriers, sometimes we’ll be able to say, “Hey, do you have any room?” And if they don’t, they can bump a spot off, take care of us, do it for less money, all of that stuff. It really benefits us and we love to move quick and fast so that really helps a lot.

How Professional Brokers Save Dealerships Time

John: The other thing that you mentioned was that you can really save a dealership time and what are some of the ways that you do that?

Jake: Yeah. As I stated before, there’s a lot of things that go into this. You got to make sure first off you get the correct carrier and you have to follow up with pickup, follow up with delivery, make sure it’s en route and make sure there’s no delays. Now, God forbid something does happen that’s a whole nother story, which we’ll get into. But I like to think of it as if we ship cars for a living, dealers sell cars for a living.

They’re amazing at selling cars and we’re amazing at shipping. Instead of them dealing with the headaches of all that comes with shipping, we like to take it off their hands. We move efficiently, we move quickly and we take extreme pride in customer service. That’s where we save you time and money, instead of focusing on where’s this car, where’s this car? They can just focus on selling cars. In the back of their mind they have peace of mind that their transport is going to be taken care of.

John: Right. They can concentrate on their business like you said, they’re really good at selling cars so they can get back to work doing that, which is what they’re good at. And then they’re saving money by maybe not necessarily by the actual cost of the shipment itself, but just because they’re saving so much time that’s money in their pockets. Is that what you mean?

Jake: Instead of putting that time and energy into, like I said, following up and seeing where their cars are, they could spend all that time on new prospects and getting their next sale.

How Professional Auto Brokers Help With Damage Claims

John: Right. The last thing that you mentioned was dealing with damage claims. Like you said, nobody wants to see that happen, but things do happen. Cars are shipped on open car carriers and there might be damage from the road or things like that.

Or there could be a human error involved and things, but what does the average person at a dealership or auto group have to deal with when a car that they’re shipping does get damaged and what do you bring to the table that really helps with that?

Jake: Yeah. Damages are going to happen. And unfortunately it’s the worst part of shipping, I think for anyone. Where we really separate ourselves with damage claims is a lot of the times when you do broker it out, if you deal with it yourself, you’re building a relationship with the carrier that you’ve just spoken to, you just met. Picking up the phone for them is going to be difficult and they don’t really get back to you. They’re not communicating what’s going on.

Claims process does take a while. Right when we have a damage claim, we ask our dealers to fill out a form and the day, or the minute they fill out the form, we send it right over to our claims department and we get working on it right away. We contact the carrier, we get the insurance and we have claims meetings every week because like I said, obviously it does happen, but that’s where we separate ourselves. A lot of these dealers, the last thing they want to do is get a damage claim of course, because it just consumes so much time and energy out of their day.

John: Right. Having to call the insurance company and deal with all of that and then-

Jake: Calling the driver, making sure you get the pictures, making sure the bill of lading matches with the person who signed off on the delivery. It’s a bit of a process.

Professional Versus DIY Auto Brokering

John: Right. Sum this up for me in terms of using an auto broker brokering advisor like yourselves, what do you guys bring to the table versus somebody at the dealership or auto group having to deal with the brokering themselves? What’s the overall picture?

Jake: Yeah. I like to think of it as like we’re a machine. All day we’re making calls to drivers, to carriers, trying to get things picked up as quickly as possible, trying to get things delivered as quickly as possible. That’s our main goal and our main focus. We’ve been in the business for 20 plus years. Having us, I would say is more of a mindset, peace of mind knowing that their transport’s going to be taken care of. It’s just another resource. We like to think of ourselves more than just a car shipper. We’re a full service logistics company, we have supply chain management, we have a [20] person dispatch team and we move cars and we move cars quickly.

Call Preowned Auto Logistics for a Quote Today

John: All right. Well that’s really great information, Jake. Thanks again for speaking with me today.

Jake: Thank you, John. Thank you for having me.

John: And for more information or to request a quote for your auto shipping needs, visit the website at Preownedautologistics.com or call 877 542 1955.

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Why Choose Enclosed Auto Transport? (Podcast)

May 7, 2021

Jeremy Louisos from Preowned Auto Logistics talks with John Maher about the benefits of enclosed auto carriers compared to open carriers. They look at differences in safety, price, and quality and discuss some situations where car owners should opt for enclosed transport. 

John Maher: Hi, I’m John Maher and I’m here with Jeremy Louisos, Senior Vice President at Preowned Auto Logistics, a car shipping and auto transport and logistics company in Massachusetts. Today our topic is, “Why choose enclosed auto transport.” Welcome, Jeremy.

Jeremy Louisos: Hey John. Thanks for having me. Appreciate it.

Enclosed Car Transport Vs. Open Carriers

John: Sure. So, Jeremy, what is an enclosed car transport versus an open carrier?

Jeremy: We’ll start with open carriers. That’s really the standard mode of transportation for a lot of auto carriers. So if you’re driving down the highway and you see one of those trucks with cars hanging all over the place, that’s an open carrier. They’re secured to decks and rails, and they’re sort of up and encaged off of the road, but the sides are open. The vehicles are exposed to the elements and that sort of thing, as opposed to an enclosed carrier, which will quite often look just like a regular tractor trailer. You’ll see the hard sides. You might not even tell the difference between an enclosed trailer and just anyone hauling cargo. And it’ll have a fixed deck in the middle, as opposed to the trucks that we’ll, see the open carriers, they have these independent decks. You might see cars facing all sorts of different directions. On the enclosed carrier, it’s usually fixed decks. There’ll be a lower level that can fit a few cars and then an upper level.

How Do Cars Fit in Enclosed Carriers?

John: And how does the car fit under the upper level? Is there sort of a raised platform that can go up to that second level and then it drives in?

Jeremy: Yeah. Quite often these type of trailer is going to have a lift gate, similar to if you’re renting a U-haul and you can drop a gate down. It’s just going to be a bit longer to accommodate a vehicle. And it’s great for those low-clearance, low-profile, exotic or classic cars, where you need to not use a ramp. If you were to, the angle of that ramp might scuff the front of the underside of the vehicle. This lift gate will drop down, go right to the ground, drive the vehicle straight onto it. It’ll lift the vehicle up, keeping it parallel to the ground. You just drive right in to either the bottom or the upper deck.

John: So I might be driving by these types of enclosed car transportation trucks all the time on the highway, and not even know that inside that truck is a whole bunch of cars.

Jeremy: Yeah, that’s true.

How Many Cars Fit in Enclosed Car Carriers?

John: And how many cars typically fit into an enclosed car transport?

Jeremy: Typically, it’s going to be less than the open style. The open style we can get as many as 10, depending on the size of the vehicle. Those 10-car carriers, the really big ones, 80 feet long. These, it’s going to be, quite often, a few less. And the other constraint is, because of that fixed deck, you quite often won’t be able… In the larger trailers, you won’t be able to get an SUV or a truck, something that’s higher. That said, there are different versions of these trailers that, maybe they have the height, but they’re like a two-vehicle carrier where you can drive two in. That said, if you have something like a motorcycle or a smaller sports car, maybe you can do a little bit better and really pack them in there.

Why Choose an Enclosed Car Carrier Over an Open Carrier

John: Okay. So what are some of the reasons why someone might choose to have an enclosed car transport instead of an open carrier?

Jeremy: The biggest reason we see is, like we mentioned, with the open-style carrier, you’re going to be exposed… Because it’s encaged, but not closed off on the sides, you’re going to be exposed to the weather elements. You’re going to be exposed to possible road debris. There are a number of scenarios where the owners of these vehicles do not want the vehicles to be dirty. Perhaps they had a special type of recon done, or they were cleaned in a particular way. They just need to arrive at their destination fully clean on the exterior of the vehicle. And then if you have a very expensive vehicle, if you have anything exotic, classic, race cars, it needs to be pristine. You can’t risk that chance of anything popping off the road. A little pebble, if it bounces off most of our vehicles, I mean, we’re taking that risk when we drive on the highway anyway, but there are vehicles that are very rarely driven on the open road. If you’d be uncomfortable driving it that distance, enclosed is a good option for you. It’s going to protect it from all the elements and keep it nice and clean.

How Enclosed Carriers Protect the Interior of Vehicles

John: Do you ever have any situations where maybe somebody is shipping a car that maybe isn’t running or has something wrong with it, like maybe a convertible that somebody is having shipped to them to restore, but the top is missing or is broken or something like that? And so obviously you can’t ship a convertible with no top on it. It would get rained on and things like that. Have you ever encountered that sort of situation?

Jeremy: Yeah, absolutely. That would absolutely fit that criteria of a vehicle that cannot be exposed to any weather conditions. If there was a defect on a vehicle where if it was transported distance and there was just any chance of weather, you wouldn’t want to risk it. You’d want to make sure that vehicle was inside and protected from the elements, it would get to its destination safely, and they could do the repairs without any of that weather exposure risk.

Cost of Enclosed Carrier Vs Open Carriers

John: Right. Is an enclosed car carrier more expensive than an open one?

Jeremy: It is. Because open transportation is such a convention, there’s so many more of those trucks. There’s just far fewer options or trailers or folks that have that equipment in their arsenal. So because there are fewer of those, and the demand just is such that those end up being just a more expensive option. Plus, they can’t really ship as many at a time. There’s those restrictions with size. So taking all that into account, it’s a more specialized piece of equipment. Many parts of life, if you want the safest, highest-level customer experience, you’re going to have to pay a little bit more. It doesn’t make sense in every occasion. Quite often, open is just fine. It’s a good way to affordably ship something. But when the most important part of the shipment is keeping it protected, enclosed is your best bet. Quite often, our customers are more than willing to pay to get that service.

Enclosed Carrier Delivery Options

John: Right. And can enclosed car carriers deliver to both terminals, terminal to terminal, and also door to door, like right to my house? Are there any other considerations or things that I can’t get if I’m using an enclosed car carrier?

Jeremy: So the equipment they’re using is going to be very similar in height and length. So any restrictions we might see on an open carrier would just apply the same to the truck. Those trucks are, size-wise, very comparable. They can get in and out of the same location. If you would be uncomfortable having an open carrier arrive in a small residential neighborhood, needed to maybe arrange a terminal transport or meet at a nearest parking lot, you’d want to make those same accommodations with enclosed, but nothing really specifically different in the size of the truck.

John: All right. That makes sense. Well, that’s great information, Jeremy. Thanks again for speaking with me today.

Jeremy: John, it was a pleasure as always. Appreciate it.

Set Up Enclosed Car Carrier Service Today

John: And for more information, or to request a quote for your auto shipping needs, visit the website at PreownedAutoLogistics.com, or call (877) 542-1955.

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Tips to Get Your Car Shipped Fast (Podcast)

May 4, 2021

Mike Scenna from Preowned Auto Logistics talks with John Maher about shipping your vehicle quickly. They discuss the usual time needed to ship a vehicle and cover tips for car owners who need to ship a vehicle quickly. They compare priority and standard shipping and help you know what to expect.

John Maher: Hi, I’m John Maher, and I’m here today with Mike Scenna, sales manager at Preowned Auto Logistics, a car shipping and auto transport and logistics company in Massachusetts. Today, our topic is tips to get your car shipped fast. Welcome, Mike.

Mike Scenna: Hey, John. How are you?

Time to Ship a Car

John: Good, thanks. So Mike, what’s a typical timeline for getting your car shipped?

Mike: Yeah, sure. It completely depends on where you’re going to and from, right? It could take a day if it’s a local shipment under 100 miles, or as much as a week to 10 days if you’re looking to go across the country from New England to Southern California. So yeah, big country, depending on where you’re going, anywhere from, say, a day to 10 days.

When Should You Book Vehicle Transport?

John: And how long ahead of time do you like to have people book before they need to have their car picked up?

Mike: Like most things, preparing makes it a lot easier. So the further out you start setting this process up, the more it helps to get that done in a better amount of time. I like to tell people if you call a month out, that’s great, that helps. But if you could keep it at least two weeks, it’s really going to help most likely get what you’re looking for as far as timeline goes.

How to Book Expeditated Vehicle Transport With Priority Shipping

John: Okay. If I have an urgent need, can I speed either one of those processes up along the timeline?

Mike: Yeah, sure. And this comes up a lot for us in really two different ways. So we have people who have a shipment that they know about coming up, that they just can’t be without a car for too long. So they’re able to look out ahead of time and prepare, but they know that they have a small window that they can’t be without that car. And then there’s other situations where we get a call from someone, something unexpected came up, and they need to ship their car maybe as soon as that day. And we definitely have ways that we can accommodate that. So we offer our standard and priority shipping. We offer different levels of shipping depending on someone’s need, if it is urgent.

Standard Vs Priority Vehicle Shipping

John: So go into a little bit more detail about the priority shipping. How does that work? And what are the differences between the standard and priority shipping?

Mike: Sure. As far as the standard shipping goes, a lot of people, the majority of the time, they need to get their car shipped and they prepared for it. They might have another car. They’re taken care of in this process. We can take our time here. And it’s great for them because they’re able to save some money. And we could wait until the stars align and we get them on a truck that’s going exactly where they are and has space available. And it works out for people who have that option and prepared. That’s not always the case.

Sometimes people, they need that extra level of attention where priority shipping comes in. At that level, if need be, we have a great team in here who are really able to apply some resources to a move, use historical data in here, bring in some extra hands if we need to, and move some pieces to get a car shipped quick. I’ve seen us get stuff, some crazy moves done within hours by just putting the team to work, turning over every stone, and doing whatever needs to be done to get a car moved for someone, if there really is that urgent of a need.

How to Ship Cars Quickly When You Have Limited Time

John: And what about on the other side of it where rather than taking 7 to 10 days, I really need the car to get there in, say, three days or something like that? How does that happen?

Mike: Yeah. So if that’s the case, again, if you can prepare, if you can reach out ahead of time when you know that shipment’s coming up, that you know you’ve got a three-day window we’re working with. Same thing, you choose that priority shipping. We’re able to apply those resources and get that done. And also reaching out further ahead of time helps because we have more time to work on it and really to get things lined up and make sure we’re able to accommodate a need like that.

Costs of Expediated and Priority Vehicle Shipping

John: And does getting your car shipped fast cost more?

Mike: Typically, yes. As I said, if you’re able to reach out ahead of time, it helps a lot. Preparation is key in this industry. But when you’re looking to get something done last minute, fortunately, we do have that option where if you’re paying a little bit more money, we have resources we can tap on in order to get that done. Depending on your situation, when someone needs to do that, it’s usually worth that extra fee to accommodate what the individual’s looking for.

Quality and Service With Priority Shipping

John: And do I need to make any concessions on the service quality or the amount of service that I’m getting in order to get it shipped fast? Or is it really that because I’m paying more, I’m really getting a better service?

Mike: Yeah. I would say for us really, there’s never any concession on quality. We’re looking to ship all of these cars at the same level of quality every time. If you’re looking to get something done really quickly, maybe you might want to broaden your horizons and options open, too. Maybe you were looking at an enclosed shipment, but it really needs to get done. So if we opened up like, “Okay.” If we’re looking at enclosed and open, if you’re going to consider both, we have a lot more spaces that we have available to us. But I would say you’re not really sacrificing quality, only because that’s just something we really pride ourselves in here and always offering the same level of quality in every order.

Tips for Shipping Cars Quickly

John: And any other thoughts or things that I need to consider if I need to get my car shipped fast?

Mike: Yeah. Just again, front end due diligence is great. If you know you have a shipment coming up that needs to get done quickly, just make sure you reach out well ahead of time. And you prepare for it best you can and give your auto transport company the time to work on it. And if it is just a last-minute urgent need, it’s just having the right resources. If you just know a good company to call that is familiar with it, that’s been doing this for 20 years and has the ability to get the job done, it’s going to help you quite a bit, being able to call that company.

Set Up Vehicle Shipping Today

John: All right. Well, that’s really great information, Mike. Thanks again for speaking with me today.

Mike: Of course. Thanks, John.

John: And for more information or to request a quote for your auto shipping needs, visit the website at preownedautologistics.com or call (877)-542-1955.

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Benefits of Terminal-to-Terminal Auto Shipping (Podcast)

April 30, 2021

Mike Scenna from Preowned Auto Logistics sits down with John Maher to talk about the benefits of termina-to-terminal shipping with vehicle transport. Mike answers questions about what terminals are, how they work, and why people opt to use terminals instead of shipping vehicles to their homes or other locations. 

John Maher: Hi, I’m John Maher. I’m here today with Mike Scenna, sales manager at Preowned Auto Logistics, a car shipping and auto transport and logistics company in Massachusetts. And today our topic is terminal to terminal auto shipping. Welcome, Mike.

Mike Scenna: Hey John, how are you?

What Is a Terminal in Auto Transport?

John: I’m good, thanks. So Mike, in the world of car shipping, what is a terminal?

Mike: Great question. So when you ship a car, it’s not always the case that it’s going to go door-to-door. So a driver meeting you at your house or a parking lot to same thing, house or parking lot on the other end. We have what we call terminals that have tons of advantages and ways that they can make car shopping a lot easier.

Basically, they’re kind of like storage facilities. Places that cars can be left and watched over. If you have to drop it off at a terminal, you got to go somewhere and you don’t have the ability to meet a driver on the pickup end, or a place that it can stay and hang out on the delivery end if you’re not able to get to it right away.

They are places usually that trucks consistently go in and out of. So they can usually create more efficient lanes, as well as just a place that is more common for a carrier to be in and out of. So it can help speed up the shipping process, help at the rate of the shipping process. It’s common for them to be looking over these cars, so it’s a really safe place. They do a really good job with condition reports. Going over the car with the drivers when they show up. And on the delivery end, going over it with them when they’re dropping it off. It can kind of take over the pickup and drop off process for you, and as well as hold the car as long as you need to.

How Terminal-to-Terminal Shipping Benefits Vehicle Owners

John: Right. So there’s typically somebody there at the terminal, like you said, who can receive the car, check it over for any damage that might have been caused by the move or something like that, but I don’t have to physically be there in order for that to happen. And so that’s helpful for me because it frees up my schedule and I don’t have to plan on being there the moment that the car’s dropped off.

Mike: Right. Yep, exactly. There are a lot of places that do this quite a bit or almost exclusively, and they’re very equipped for all that and it can save you a ton of time. Because as we’ve talked about in the past, timing in this industry can be difficult. You’re dealing with a lot of factors when it comes to traffic and accidents and delays with loading and unloading at other stops. So, it could save you a whole day. Usually, typically, you’re waiting around for half of a day or a day to get that call that the truck is there. Whereas, if you were to use terminal and just let the car off there, you’re done. You’re in and out in 10 minutes and that process of the day is over for you.

How Do Shipping Terminals Work?

John: Right. So are terminals owned by the shipping company like yourselves, or are they sort of like parking lots where you rent spaces, or how does that work?

Mike: Yeah, so all kinds of combinations out there. We have our own spots, lots of companies have their own spots. There are people who get into this, as I said, exclusively. There are terminals out there that are just terminals. That’s all. They don’t own trucks. They’re not affiliated with any individual shipping companies. They’re just in areas where so much shipping occurs that there’s a demand for just a terminal, and that’s what they do exclusively. There are companies that might have a few flatbed trucks where they move some cars around locally, do a little bit of towing. And another big part of their business is to operate as a terminal. Because again, they happen to be in a lane where there’s a lot of demand for that kind of stuff.

So it really comes into the industry in all different forms. Just anyone who’s in an area where there’s a need for this might offer services as a terminal.

Locations of Vehicle Transport Terminals

John: And where are there terminals and how many of them are there?

Mike: Sure. All around the country. There are people I’ve seen in every state that offer these services. We’ve worked with people in a majority of the states that offer these kinds of services. By far the most, the majority of it, the most commonplace would be the State of Florida, which again, you and I’ve talked about being a huge shipping lane for the consumer based off of that. Those seasonal residents, the folks who traveled back and forth from the North down to the South for the winter. So there’s tens of thousands of cars, probably hundreds of thousands of cars getting shipped down there throughout the year. We work with a lot of terminals in the State of Florida, and there are a lot of terminals down there that are offering this service for a very long time.

John: Right. So there’s not going to be as many terminals in say Ohio or something like that, because you don’t have that many people constantly moving cars to and from Ohio. But Florida, like you said, with a lot of seasonal residents, people who go down South to Florida for the winter and then come back up North for the summer. There’s so many of those types of people doing these moves constantly every year that it makes sense to have all these terminals in that state.

Mike: Right. Yep, exactly. You get down to Florida and you have a whole bunch on all the major cities along the coast and a couple centrally in the state. Whereas, if you go out to, like you said, a State like Ohio, there might be just a handful, a couple around basically the capital or one or two of the major cities in the state.

Advantages of Shipping to Terminals Instead of Your Home

John: You mentioned a couple of them, but what are some of the advantages or disadvantages of using terminals over having your car shipped directly to your address or your home or a parking lot, like you said?

Mike: Right. So as I touched base on origin end, the pickup end, you have the advantage of dropping the car off and being done with that process. It’s out of your hair and it’s all set and you know it’s at a safe place. On the other end of that, it could be there’s more of a demand at the destination on the drop-off end. We deal with a lot of people who are traveling somewhere, they’re shipping their car, and it’s really important for them to have their car at that destination when they get there. So by using a terminal, you have a place that the car can get sent to, but you don’t need to be on that end to receive the car.

We have people who ship their car well ahead of time, because that’s how desperately they need it on that end. And they want that peace of mind, a call from us saying, “Hey, your car is at the terminal in Fort Myers. It’s there waiting for you.” They can say great. They might not be going there for two, three, or even four days, but they really need the car there when they get there, and they know it’s there. They can get off the plane, they could take a taxi or shuttle over, and their car is right there waiting for them when they get there.

John: Right. So they don’t have to worry about, like you said, having the car shipped and then having to time your flights or your drive or something like that perfectly so that you’re down there at the exact right time when that car is coming in. And then you have to arrange for transportation maybe to get to where that car is being shipped to. Just lots of logistical things like that that gets solved by the fact that it’s just being dropped off, you don’t have to worry about being there at all, and then it’s there when you’re ready to go pick it up.

Mike: Yep, exactly. So for your own personal logistics, there are all kinds of advantages. We’ll use that same lane as an example. There are lane efficiency advantages. In a lane like Florida from the Northeast down to the major cities in Florida, it’s so common at certain times of years for cars to go back and forth from the same city up here to the same city down in Florida, that there’s just trucks running back and forth from these two terminals like a bus stop. So you could drop it off at your terminal up North, it’ll get right on a truck and be down in Florida very quickly at the terminal, just because that’s that lane that that truck is driving in. Almost like a bus stop, it’s just going back and forth.

So you could save some money by using these terminals. You’re picking to move in that lane that is common. You’re dropping it off and making it nice and easy for the driver. That driver is picking up nine cars at that same place and bringing the nine to the same place down there, and not stopping at different people’s houses. So yeah, there’s a financial advantage and a time advantage as well to using terminals.

Contact Us to Learn More About Auto Shipping

John: All right. Well, that’s really great information, Mike. Thanks again for speaking with me today.

Mike: Yeah, of course. Thanks, John.

John: And for more information or to request a quote for your auto shipping needs, visit the website at preownedautologistics.com or call (877) 542-1955.

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Shipping a Car That’s Not Working (Podcast)

April 27, 2021

Mike Scenna from Preowned Auto Logistics talks with John Maher about shipping vehicles that don’t work. They talk about how to prepare the vehicles for shipping and looking at situations where you may need to choose enclosed vehicle transport for a damaged vehicle. 

John Maher: Hi, I’m John Maher, I’m here today with Mike Scenna, sales manager at Preowned Auto Logistics, a car shipping and auto transport and logistics company, in Massachusetts. And today, our topic is shipping a car that’s not working. Welcome, Mike.

Mike Scenna: Hey, John, how are you?

Can You Ship a Car That Doesn’t Work?

John: Good thanks. So, Mike, can I ship a car that’s not running?

Mike: Yes. I actually get asked that question a lot, John. And, I was surprised to find out how many people didn’t think it was possible to ship a car that wasn’t running, across a country, as opposed to just using a tow truck. The answer is yes, you can ship a car across a country that’s not working.

Reasons to Ship a Car That Doesn’t Work

John: So, if you get asked that question a lot, what are some of the reasons that people say why they might want to ship a car that’s not running?

Mike: All kinds of reasons. Probably most common would be a restoration project. There are a lot of people looking for very specific cars out there that they want to add to a collection, or maybe they do as a hobby to rebuild and sell. And, they might not always find one in running condition if they’re looking for something very, very specific. So, they’ll need to get it shipped to their shop, in order to start working on it.

John: Right. So, they’re a buying a car from somebody online or something like that, and it’s maybe in a different State. But, it’s broken down, it’s not running, they want it shipped to them so that they can put it in their garage and be working on it as a project.

Mike: Exactly. Or maybe even it’s so far from running, and it might just have a lot of good parts that are going towards that one that they’re working on.

John: Okay, right.

Mike: When it comes to projects, and especially on the older vintage cars, people need to ship cars that aren’t running all the time. And then, outside of that, someone might have a problem with their car and it’s bad timing, they’re getting ready for a move and they don’t have time to work on it, and they’re going to work on it when they get to the new place. So, they’ll ship it not running. And then, things happen last minute before shipment and a car might not be running. And, you can’t really change the details of your shipment, so you’ll need to ship it, in-op, we call it, and worry about getting it running on the other end.

Vehicle Transport for Dealerships

John: Do you do car moves for dealerships as well? Where maybe a car might not be running and the dealership still wants it and wants to fix it up so they can sell it?

Mike: Yeah, that happens a lot. So, dealers buy cars from auctions, they swap cars with other dealerships, buy from all kinds of sources, and they’re moving cars at a very high rate, there’s a lot of volume. There’s cars that are in the process of being worked on and not necessarily finished that need to get shipped, and they’re not running. Or, they’re getting a car from an auction that might not be running, and they plan on getting it running when it gets to their dealership or their shop. So, that happens. It’s pretty common to ship cars for dealerships when they’re not running, so it’s something we’re used to, and we’ve got a really good process here for doing.

Loading Vehicles on Car Carriers

John: So, how are cars actually loaded on to a car carrier? Or, can they not be loaded on to a car carrier if they’re not running? Do they need a special tow truck, or a flatbed, or something like that?

Mike: Yeah. So, a couple of different ways. For the most part, it is a special truck, it’s very similar to your standard car carrier that you see with the ramp and multiple levels that you would drive the cars onto. The only difference being, these trucks would be equipped with a cable and a wench. So, it’d be a cable that could extend out, attach to the car and pull it up onto the ramps. Just dragging it on, someone would be inside of it operating the steering wheel and the brakes to make sure that it gets on correctly. In some cases, some places are equipped to load these cars. You could use other machinery like forklifts and things like that to actually pick the car up and put it onto the truck, but that would have to be at a place that has that stuff. But for the most part, it’s a truck that’s just equipped with that wench in order to pull the car up onto the truck.

John: I’ve had tow trucks come that are flatbeds, instead of those types of two trucks that pull the car behind it. So, it’d be very similar to a car being pulled onto a flatbed truck, except it’s a larger car carrier that can hold multiple cars?

Mike: Yeah, exactly. It’s that same idea that you have, only it’s on one of those larger carriers. And, it’s the right training. There are people who are trained right for it and do this a little bit more than others who aren’t used to it. Because, again, you’re going onto the truck, it has dips, inclines and declines, it’s not just pulling it right up onto that ramp. There’s making sure you’re stopping it too, at the right time. There’s other cars on the truck. So, you’ve got to… Not only protecting the car that you’re loading, the in-op car that you’re picking up, but you’ve got to make sure you do this right for the safety of the other vehicles on the truck.

Cost of Shipping a Non-Working Vehicle

John: Sure. Is it more or less costly to ship a car that isn’t running?

Mike: Usually, it ends up being more costly to ship a car that’s not running. And, that comes down to a simple supply and demand. They’re just a lot less common, these trucks with the drivers and equipment that are equipped to ship in-op cars. They’re a lot harder to find, so depending on where it’s going, it could take a little bit longer and a little bit more money to find the right truck and team to move the car safely.

How to Prepare a Car for Shipping

John: And, do I have to do anything unusual with a car to get it ready for shipping, if that car is not running, compared to preparing for a move if my car is running?

Mike: You always want to be prepared and careful, and relay as much information about the shipment as possible. But, especially with an in-operational car, you’re really going to want to take that time. Probably take some pictures to provide your transporters, so they know exactly what they’re working with. You’re going to want to let them know the extent of why the car is inoperable, because that’s going to dictate the piece of equipment and the team that’s arriving to move the car. So, they’re really going to want to know what it is about the car that’s preventing it from running or operating.

John: Right. There’d be a big difference between a car where just the engine won’t start, and a car that maybe has been in an accident and part of the body is rubbing up against the wheels. Or something like that, where it would be something functional that would get in the way of them loading it on the truck.

Mike: Right. Like you just said, if something is affecting the wheels… Now, there’s a big difference between the car simply not being able to start vs. it can’t start and can’t roll either.

John: Right.

Mike: And, what’s the extent of this car? How much body damage does it have? Are there parts of the car that are fully exposed to the elements? Then, we need to go in-op and it needs to be closed, because if it’s a long enough trip you don’t want it exposed if it’s missing some windows, or a piece of the roof, or the trunk is gone. So, you really got to take the time to go through exactly why isn’t this car running, and what kind of condition is it in?

Request a Quote on Auto Transport

John: All right, well that’s really great information, Mike. Thanks again for speaking with me today.

Mike: Of course, thanks, John.

John: And, for more information or to request a quote for your auto shipping needs, visit the website at preownedautologistics.com, or call 8775421955.

https://www.preownedautologistics.com/wp-content/uploads/2022/10/Shipping-a-Car-Thats-Not-Working.jpg 400 800 madhvi https://www.preownedautologistics.com/wp-content/uploads/2025/07/25th-logo-1-300x164-1.png madhvi2021-04-27 08:00:002021-04-27 08:00:00Shipping a Car That’s Not Working (Podcast)

Shipping a Car from a Car Auction (Podcast)

April 23, 2021

Jeremy Louisos, senior vice president at PreOwned Auto Logistics, talks with John Maher about the process of shipping vehicles from an auto auction. He explains the auction process, talks about who buys vehicles from auto auctions, and goes over how to arrange shipping for vehicles purchased at an auction.

John Maher: Hi, I’m John Maher, and I’m here today with Jeremy Louisos, senior vice president at PreOwned Auto Logistics, a car shipping and auto transport and logistics company in Massachusetts. Today our topic is shipping a car from a car auction. Welcome, Jeremy.

Jeremy Louisos: Hey, John, thanks for having me.

What Are Car Auctions?

John: Sure. So Jeremy, what are car auctions, for people who might not really know exactly what those are?

Jeremy: You know, it’s probably what you imagine. If you think of that classic auction block where you have an auctioneer speaking quickly and generating excitement amongst a group of buyers, trying to sell anything, it’s actually a pretty similar scene. The difference is you’re going to require a really big parking lot. So these auctions, especially the brick-and-mortar auctions, you’re going to see typically a pretty big building at the center of them and a large parking lot around, where vehicles are going to be run through what they call the block. They’ll be driven through the lane up to the auctioneer, with the seller there. Potential buyers will be gathered around and they’ll be bidding and trying to purchase these vehicles.

Online Vs In-person Auto Auctions

John: Interesting. So they’ll actually drive the car right up into the building so that everybody can see it while they’re bidding on it.

Jeremy: Yeah. And so online has changed the game. There are now online auctions that even go to specific sites and might travel around and move to the car. But the traditional auto auction, yeah, they’re driving the vehicle through. It’s a pretty exciting sight, actually. On auction day at these lots, there’s cars going all over the place, people moving around looking at these vehicles, trying to select the best of the best, or whatever fits their purchasing needs, and it’s a pretty exciting day when you get out there.

Who Ships From Auto Auctions?

John: Right, sounds like it. So who would typically get a car shipped from a car auction? Is it usually just dealers, or do you get a lot of individual people that are there trying to buy a car?

Jeremy: Yeah, it’s really both. So there are a number of auctions we work with that are specifically for dealers. They require a dealer’s license to be there, and those auctions usually run on a regular schedule and draw that dealer crowd. But there are certainly auctions, Copart, a number of other auctions, that are open to the general public. In addition to these online auctions, you can… Even the brick-and-mortar auctions, folks can attend now virtually. That’s been a big trend in the industry that’s really pushed forward in the past year. Anybody now has access to these auctions. Maybe not all of the same auctions the dealers can go to, but if you look out there, you will be able to find an auction to purchase a vehicle from.

Where Do Car Auctions Get Vehicles From?

John: I’ve always wondered, when I trade in my car at a dealership to get a new car, what happens to that car that I’ve traded in? Does it often end up at one of these auction houses?

Jeremy: It does. A lot of our customers, they find it the best way to just move that part of their business along rather than try to sell them off individually, or maybe their dealership isn’t in the business of selling the kind of car they received. They’ll just ship all those vehicles directly to auction. Lease returns, fleet companies, banks, will take all the return vehicles or vehicles that were used for a period of time. Rental companies, anything that exceeded its life at whatever company that it was a part of, will also be brought to these auctions, so there’s just an assortment.

Vehicle Shipping Options From Auto Auctions

John: So what types of cars are available at an auction typically? And then what types of car transport is available to get those cars to wherever I want it shipped to?

Jeremy: Yeah, so really, anything you can imagine. So I had mentioned Copart as an auction available to the public. Copart typically deals with vehicles that maybe have been damaged or repossessed or there might be some sort of defect. People might take a chance or know pretty well how to fix these vehicles up and get them back and sell them, all the way up to what you see on TV, the Barrett-Jackson auctions, where you see some of the most exotic highline vehicles on the planet. And then everything in between. A lot of these dealer-only auctions, they’ll have… On some days maybe they’ll have like a big Toyota sale. On another day, they’ll have a highline sale with Mercedes, BMWs, Porsche and stuff like that, so really anything you’re looking for. You might not be able to find everything at every auction, but there are a number of auctions that specialize in every type as they go through their month.

As far as what types of transportation, same deal. When it comes to something that might not run and start, we’d want to send special equipment that has maybe a winch cable or the capabilities of being loaded on by forklift. More standard auctions, open carriers work great. And then in the case of highline, exotic vehicles, sometimes enclosed is going to be the best. You’re never going to want that vehicle to be exposed to the elements, and have them in a closed carrier. So you can find every type of vehicle and have it transported anywhere you’d like.

Arranging Auto Transport From a Car Auction

John: And how does an auto transport from a car auction get arranged? Do I need to be at that auction and be waiting for the truck to come to pick up that car? Or is it a matter of just setting it up ahead of time and then I can go home and just wait for the car to arrive?

Jeremy: Yeah, so we typically, on almost every type of transportation that we set up, we really like to have some sort of representative on-site to be there for the condition report, just make sure that everything went according to the expectations of our clients. The auctions might be the exception to that, because they’re just in the business of selling vehicles. These are locations where carriers are coming in and out of all the time. They have a great system, this gate pass system, noting damage. There are thorough condition reports that take place at the auction. This is one of those rare occasions where you actually don’t need to be there on-site. Especially for a lot of our dealership customers, they might even just add us to their account. We’re automatically getting receipts and the gate releases and the requests as they’re purchasing, and we’ll just take it from there. They might never even be at the auction. They might be purchasing online. They send over the info, and get right to the auction house, pick the vehicle up and get it right back for them.

John: Do you sometimes even have multiple vehicles that you’re picking up say for the same dealer, where you’re going with with one truck and you’re picking up 7, 8, 9, 10 cars from that auction and bringing them to a dealer?

Jeremy: Or more, yeah. Yeah, absolutely. There are times where folks especially that are buying from multiple dealerships at the same time, they might hand out 50 or 60 gate passes at the end of the day, so that is certainly something we accommodate.

Set up Transport for Your Vehicle Today

John: All right. Well, that’s really great information, Jeremy. Thanks again for speaking with me today.

Jeremy: My pleasure. Thanks, John.

John: And for more information or to request a quote for your auto shipping needs, visit the website at preownedautologistics.com or call (877) 542-1955.

https://www.preownedautologistics.com/wp-content/uploads/2022/10/Shipping-a-Car-from-a-Car-Auction.jpg 400 800 madhvi https://www.preownedautologistics.com/wp-content/uploads/2025/07/25th-logo-1-300x164-1.png madhvi2021-04-23 08:00:052021-04-23 08:00:05Shipping a Car from a Car Auction (Podcast)
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  • About
    • Company & Values
    • Leadership
    • Reviews
    • Testimonials
    • Back
  • Services
    • Luxury Vehicles
    • Door-To-Door
    • Open Carriers
    • Enclosed Carriers
    • Recreational Vehicles
    • Corporate Relocation
    • International Shipping
    • Electric Vehicles
    • API Integrations
    • Back
  • Individuals
    • Relocating People
    • College Students
    • Military
    • Snowbirds
    • Classic Car Lovers
    • Online Car Buyers
    • Back
  • Businesses
    • Dealerships
    • Online Auctions
    • Digital Trade Platforms
    • Digital Retail Platforms
    • 3rd Party Automotive Service Providers
    • DMS (Dealership Management Systems)
    • Fleet Management Companies
    • Any Other Businesses!
    • Back
  • Carriers
  • Resources
    • Blog
    • The Cost of Car Shipping
    • FAQ
    • Featured Routes
    • Podcasts
    • Videos
    • Back
  • Careers
  • Contact